Before signing into a business account for the first time, check with the business owner to ensure they have signed in once already.
The process to sign in for the first time depends on whether you are a Servus member.
If you are NOT a Servus member:
If you are not a Servus member, you will need to update your user ID and password for each membership you have access to. You will continue to access all memberships separately, as you do today.
If you are a Servus member:
If you are a Servus member, you will be able to use a single user ID and password to view all the memberships you have access to.
Decide on a single user ID and password you want to use to access all of your memberships. You will sign in with this user ID and password FIRST.
- Visit Servus.ca.
- Select Sign in.
- Enter your User ID and Password. Then select Sign in.
You may need to update your user ID and password to meet the new security requirements. If so, you'll be asked to update them before moving to the next step. If your current user ID and password meet the new requirements, you can keep the same credentials. - Read and accept the digital banking agreement.
- Sign out
- Sign in to your second membership.
- You will see a message that this membership can now be accessed under the first user ID.
*You may be asked to complete a short form to verify your name and birthdate. - Repeat steps 7 and 8 for each of your memberships.
More about account security
Set up biometrics
You can access your accounts using a fingerprint or facial recognition. Get step-by-step instructions to set up biometrics for mobile banking.
Set up account notifications
Always know what's going on with your account balance and transactions. Get step-by-step instructions to set up account notifications.
Set up two-step authentication
Protect your money with an extra layer of security. Get step-by-step instructions to set up two-step authentication for online and mobile banking transactions.
We're here for you every step of the way.
Check out our support centre for step-by-step instructions on new and returning features.
- Schedule a call
Send us an email
Email us and we’ll respond within one business day.
Phone:
Give us a call at 1.877.378.8728 to speak with someone right away.