Update user ID and password

Signing in to your online banking or mobile app is easy. You may be asked to update your user ID and password to meet the new security requirements.

Play the Video
  1. Visit Servus.ca

  2. Select Sign in.

  3. Enter your current User ID and Password. Then select Continue.

  4. Click Continue to proceed.

  5. Enter an email address to receive your verification code. Then select Continue.

  6. Locate the 6-digit verification code that has been sent to your email address and enter it in the verification code box. (Do not close your online banking session while you check.) Then select Continue.

  7. Enter a new user ID.

  8. Enter a new password.

  9. Confirm the password.

  10. Choose a security question and answer that you will use if you ever need to recover your password. Then select Continue.

  11. Sign in with your new credentials.

More about account security

Set up biometrics

You can access your accounts using a fingerprint or facial recognition. Get step-by-step instructions to set up biometrics for mobile banking.

Set up biometrics

Set up account notifications

Always know what's going on with your account balance and transactions. Get step-by-step instructions to set up account notifications.

Set up notifications

Set up two-step authentication

Protect your money with an extra layer of security. Get step-by-step instructions to set up two-step authentication for online and mobile banking transactions.

Add 2-step authentication

We're here for you every step of the way.

Check out our support centre for step-by-step instructions on new and returning features.

Access the support centre