Unlock my account

If you've locked yourself out of online and mobile banking, you can unlock access to your accounts in a few simple steps.

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Here's how to unlock your account:

Tip: Have your email account open in another window or on another device so you can easily retrieve the verification code we will send you.

  1. Click Can't sign in? at the bottom of the screen.

  2. Select I'm locked out of online banking.

  3. Enter your User ID.

  4. Enter your birthdate and select Continue.

  5. Locate the 6-digit verification code that has been sent to your email address and enter it in the Security code box. (Do not close your online banking session while you check.) Then select Continue.

  6. Enter the answer to your security question. This is the question and answer you selected when you updated your user ID and password. Then select Continue.

  7. Your account has been unlocked. You can sign in using your existing user ID and password.

More about account security

Set up biometrics

You can access your accounts using a fingerprint or facial recognition. Get step-by-step instructions to set up biometrics for mobile banking.

Set up biometrics

Set up account notifications

Always know what's going on with your account balance and transactions. Get step-by-step instructions to set up account notifications.

Set up notifications

Set up security notifications

Get an alert if someone tries to change the security settings on your accounts. Get step-by-step instructions to ensure you receive these alerts.

Set up notifications

Set up two-step authentication

Protect your money with an extra layer of security. Get step-by-step instructions to set up two-step authentication for online and mobile banking transactions.

Add 2-step authentication

We're here for you every step of the way.

Check out our support centre for step-by-step instructions on new and returning features.

Support Centre