Signing in for the first time

Are you new to online banking and trying to sign in for the first time? Please give us a call at 1.877.378.8728 and we'll set you up with a user ID and password.



BEFORE you sign in to the new mobile app or online banking for the first time:

• Make sure you know your user ID and password.

1.   In a web browser, navigate to Servus online banking -Sign in

2.      Enter your connectFirst user ID(not your member card number) and password

3.      Take a moment to read through the steps to sign in for the first time.

4.      Set up your security question.

5.      Set up multifactor authentication

• If the phone number in your profile is correct, select Confirm. Enter the 6-digit code that was sent to your phone and select Continue.
• If the phone number is not correct, select Update. Choose how you want to receive your verification code. Enter the 6-digit code that was sent to your phone or email and select Continue.
• If there is no phone number in your profile, enter your phone number and select Confirm. Enter the 6-digit code that was sent to your phone and select Continue.

6.      Wait for a moment as your online banking is set up. Do not close your browser.

7.      Once everything is set up, you'll be asked to sign in again.

8.      Read and accept the Digital Banking Agreement.

9.      If you have more than one member profile, select the profile you want to open and click Continue.

10.  Continue with your online banking session.

 If you see a message that says a few more things need to be set up, simply sign out and sign in again. You may have to do this more than once.