Report a lost or stolen card

Losing your Servus member or credit card can be stressful—thankfully, reporting it as lost or stolen and ordering a replacement is simple.

For Servus Mastercard®

  • In Canada and the continental U.S. call toll-free:

    1.844.334.3808

  • Outside of Canada and the continental U.S. call collect:

    1.780.638.8199

 For Servus Member card®

  • In Canada and the continental U.S. call toll-free:

    1.877.378.8728

  • Outside of Canada and the continental U.S. call collect:

    1.780.496.2000

More about account security

Set up biometrics

You can access your accounts using a fingerprint or facial recognition. Get step-by-step instructions to set up biometrics for mobile banking.

Set up biometrics

Set up Google Authenticator

Protect your money with an extra layer of security. Get step-by-step instructions to set up Google Authenticator for online and mobile banking transactions.

Add Google Authenticator

Set up account notifications

Always know what's going on with your account balance and transactions. Get step-by-step instructions to set up account notifications.

Set up notifications

Set up security notifications

Get an alert if someone tries to change the security settings on your accounts. Get step-by-step instructions to ensure you receive these alerts.

Set up notifications

We're here for you every step of the way.

Check out our support centre for step-by-step instructions on new and returning features.

Support Centre