Report a lost or stolen card

Losing your Servus member or credit card can be stressful—thankfully, reporting it as lost or stolen and ordering a replacement is simple.

For Servus Mastercard®

  • In Canada and the continental U.S. call toll-free:

    1.844.334.3808

  • Outside of Canada and the continental U.S. call collect:

    1.780.638.8199

 For Servus Member card®

  • In Canada and the continental U.S. call toll-free:

    1.877.378.8728

  • Outside of Canada and the continental U.S. call collect:

    1.780.496.2000

More about account security

Set up biometrics

You can access your accounts using a fingerprint or facial recognition. Get step-by-step instructions to set up biometrics for mobile banking.

Set up biometrics

Set up two-step authentication

Protect your money with an extra layer of security. Get step-by-step instructions to set up two-step authentication for online and mobile banking transactions.

Add 2-step authentication

Set up account notifications

Always know what's going on with your account balance and transactions. Get step-by-step instructions to set up account notifications.

Set up notifications

Set up security notifications

Get an alert if someone tries to change the security settings on your accounts. Get step-by-step instructions to ensure you receive these alerts.

Set up notifications

We're here for you every step of the way.

Check out our support centre for step-by-step instructions on new and returning features.

Support Centre