Here’s how to sign in for the first time:

Check your email for the Servus welcome email. Select the access link to begin. If you didn’t receive the email, contact your Administrator to resend it. Administrators who didn’t receive a welcome email should contact CashManagementAdvisors@servus.ca.
Complete identity verification: enter your first name, last name, date of birth, and the access code sent to your email.
Set up your security question — choose a question from the dropdown, enter your answer, and confirm. This is used to verify your identity for sign-in and password recovery.
Create your User ID and Password following the on-screen requirements (see User ID & password requirements for full details). User IDs and passwords are case sensitive.
Review and accept the Digital Banking Agreement.
Verify your phone number (mobile or landline) to enable mandatory Multi-Factor Authentication (MFA) via SMS. Canadian numbers only. For landlines, the automated system will prompt you to press a randomized digit before reading your verification code.
Once MFA is enabled, a single-use security code will be required for: adding or editing a bill payee, changing email or SMS, adding or editing an e-Transfer contact, and accepting an e-Transfer Request for Money.
After completing first-time login, you’ll be directed to the sign-in page. Enter your User ID and password and select Sign in.

Note for administrators: After you complete first-time login and accept the Digital Banking Agreement, the Online Banking Contract becomes active and is ready for initial configuration.