Forgotten User ID - Commercial

Recover your user ID with help from your administrator or by contacting Servus.

Here’s how to recover your user ID:

  1. On the sign-in page, select Can’t sign in.
  2. Select I forgot my user ID.
  3. For users: Contact your Online Banking Administrator to request your user ID.
  4. For administrators: If your organization has another administrator, they may provide your user ID. If not, contact CashManagementAdvisors@servus.ca to request assistance.

More security

Forgotten password (Commercial)

Recover your password and get back into commercial online banking using your email and user ID. Get step-by-step instructions to reset it.

Recover Password

Forgotten user ID (Commercial)

Recover your user ID using your member card number or member number and date of birth. Get step-by-step instructions.

Recover User ID

Locked out of mobile banking (Commercial)

Too many unsuccessful sign-in attempts will lock your account. Get step-by-step instructions to unlock it using your user ID and date of birth.

Unlock my account

We're here for you every step of the way.

Check out our support centre for step-by-step instructions on new and returning features.

Commercial Support Centre