Locked out of online banking - commercial
Unlock your account after too many unsuccessful login attempts using your user ID and date of birth.
Here’s how to unlock your account:
- Your account becomes locked after three unsuccessful attempts to enter your password, security question answer, or verification code.
- On the sign-in page, select Can’t sign in.
- Select I’m locked out of online banking.
- Enter your User ID and Date of birth, then select Continue to verify your identity and unlock your account.
Note: If you’ve forgotten your security question answer, contact your Administrator (for users) or CashManagementAdvisors@servus.ca (for administrators). To change your security question, go to More > Profile and settings > Change my security question.
More security
Forgotten password (Commercial)
Recover your password and get back into commercial online banking using your email and user ID. Get step-by-step instructions to reset it.
Forgotten user ID (Commercial)
Recover your user ID using your member card number or member number and date of birth. Get step-by-step instructions.
Sign in for the first time (Commercial)
New to commercial online banking? Verify your identity and set up your credentials to get started. Get step-by-step instructions to sign in for the first time.
We're here for you every step of the way.
Check out our support centre for step-by-step instructions on new and returning features.
- Schedule a call
Send us an email
Email us and we’ll respond within one business day.
Phone:
Give us a call at 1.877.378.8728 to speak with someone right away.